Skip To Main Content

Lifeline Plus

Our Group Personal Accident and Business Travel insurance covers serious work-related injuries and a host of travel emergencies when employees are away on business.

Why Choose AIG Lifeline Plus Group Personal Accident & Business Travel?

In an increasingly global environment – where business travel requires unprecedented levels of planning and coordination – AIG Lifeline Plus provides far-reaching emergency travel assistance. With decades of experience managing the unique risks associated with travel, AIG offers deep underwriting expertise and strong multinational capabilities.

Our emergency travel assistance services are provided by AIG’s own travel assistance company, AIG Travel. This enables us to deliver seamless support to our clients – from the initial call for help through to the resolution of a claim.

And when serious work-related injuries occur, our personal accident cover provides payments for temporary and life-changing injuries, as well as financial benefits that help to lighten the psychological impact of accidents and aid in the road to recovery.


Trade on AIG eXtra & Acturis

For SME clients, brokers can also quote and bind Lifeline Plus online via our award-winning AIG eXtra platform and Acturis.

The AIG Advantage

AIG Lifeline Plus Group Personal Accident & Business Travel Solutions

Lifeline Plus cover, tools and resources work together to keep employees informed and as safe as possible while they’re travelling for business.

AIG Lifeline Plus Product Summary

PDF file - 1.4MB

What's Inside Lifeline Plus Brochure

PDF file - 1.5MB

When a serious work-related injury occurs, our specialist claims teams are on hand to help. We handle thousands of accidental injuries a year, making single cash payments for life-changing injury claims, weekly payments for temporary ones as well as a wide range of additional supporting payments.

Key features and cover include:

  • Accidental death benefits
  • Loss of limbs
  • Loss of sight, speech and hearing
  • Permanent disability
  • Temporary disability
  • Cosmetic reconstruction (following certain valid claims)
  • Recovery support
  • Role retraining
  • Lifesaver benefit

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

Our global assistance company, AIG Travel, with its worldwide network of travel, medical and security specialists, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going.

Whether it’s concierge services to arrange concert tickets and business gifts, help locating lost luggage at the airport or even travel security awareness training in preparation for an upcoming trip – we’re on hand 24/7 to help.

Key features and cover include:

  • 24/7 travel assistance
  • Concierge service
  • Pre-crisis consultancy
  • Security and safety advisories, global risk analysis
  • 24/7 travel and security alerts
  • Flight, hotel and rental vehicle re-bookings
  • Cash transfer assistance
  • Telephone interpretation assistance
  • Message relay to family, friends or business associates
  • Embassy or consulate referral
  • Security awareness training
  • Country reports and city guides
  • Translation tools and resources

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

When things take a turn for the worse, people may need support on the ground or assistance in getting out quickly. AIG has global evacuation expertise and rapid crisis response capabilities, which can be upgraded with our Crisis Plus extension, an advisory service designed to help you deal with an increased range of threats.

Expert medical support is also available 24/7. What’s more our concierge claims service aims to settle baggage and money claims in under 15 minutes over the phone.

Key features and cover include:

Insured risks

  • Medical and emergency travel expenses and repatriation
  • Personal legal liability and expenses
  • Lost, stolen or accidentally damaged personal property and business equipment
  • Cancellation, curtailment, disruption and delay to travel
  • Lost passport and travel documents replacement
  • Vehicle rental excess
  • Family travel assistance for compassionate visit
  • Ongoing hospital treatment
  • Political and natural disaster evacuation
  • Hijack, kidnap and ransom
  • Lost or stolen personal money

Help and advice

  • Security advice
  • Help in sending medication and medical equipment
  • Help in arranging emergency return travel
  • Lost baggage location assistance

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

The Crisis Plus optional extension to Lifeline Plus allows organisations of all sizes and industries the access to 24/7 expert security consultancy support in the event of a crisis or a possible crisis. It is suitable for small and medium sized businesses that do not have their own in-house security consultancy function or crisis management plan, and for larger organisations looking to augment their existing security teams.

Lifeline Plus Business Travel

Learn more about Lifeline Plus and the many tools and resources AIG provides to support employees while they are abroad on business.

Lifeline Plus: Tools & Resources

Virtual Medical Care

Virtual Medical Care is a complimentary service provided with Lifeline Plus and a tangible benefit employers can offer their staff. It provides unlimited, round-the-clock access to UK GPs for virtual consultations and medical advice as well as expert second medical opinions on an existing diagnosis or treatment plan.

AIG Travel Assistance App

The app is a multi-faceted, on-the-go tool for travellers. Features include a quick-call help button for 24/7 assistance, app check-in feature so employers know staff have arrived safely, and pre-trip security awareness training to support duty-of-care obligations.

MyLifeline Assistance Website

The MyLifeline assistance website offers self-service tools and up-to-date insights about destinations so travellers can start to manage their trips before they even take off.

HR Manager Online Hub

AIG’s Lifeline Plus Hub is a dedicated website designed to support HR Managers at organisations with an AIG Lifeline Plus policy. 

Our Accident & Health Leadership Team

View contact information for AIG's UK Accident & Health leaders.