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Travel Assistance App & Web Portal

AIG Travel Protect helps keep every journey safe and supported.

Download Our New Travel Assistance App Today

  1. Download the app from your App Store or scan the QR code
  2. Create an account with your work email address
  3. Enter your policy number

View our get started guide for more information.

Log-in to the Web Portal

To access the web portal, please first download and register your account on the new AIG Travel Protect App.

This will provide a username and password to access the web portal.

Looking Ahead For You

Our flexible, global services provide medical support, security and travel assistance wherever you may go. This can help provide confidence, peace of mind and stress-free business travel. Our trained specialists provide compassionate support in multiple major languages and are only a phone call away, contactable 24/7/365 days a year.

AIG Travel Protect Assistance

Assist first, verify later

In an emergency we will help you immediately and validate your details later.

Real-time risk and security alerts

Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to keep you safe, all through the app.

Access local emergency numbers or ‘SOS’ service

Wherever you are in the world, you will be able to access local emergency numbers or use the ‘SOS’ button to quickly connect with the AIG Travel Protect team.

Access 24/7 support whenever you need it

Our flexible, global travel assistance services provide medical support, security and travel assistance wherever you may go. Available in multiple languages, 24/7/365 days a year.

Your travel companion

Stay organised with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.

Comprehensive travel information

Through our travel assistance app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.

New AIG Travel Protect App

We’ve designed an innovative app as part of our travel assistance services where you can easily access local emergency numbers, travel certificates, as well as real-time risk and security alerts.

How The Travel Assistance App Works

Watch our short video on the benefits and how to download the AIG Travel Protect App.

Play Video

What's Included In The App

✔  One Touch ‘Help’ Button

✔ Assistance ID Card

✔ Country Reports and City Guides

✔ Security Travel Alerts

✔ Start Your Claim 

✔ Insurance Certificate

✔ Location Safety Ratings

✔ Travel Risk Awareness e-Learning

✔ My Trips

✔  Currency Converter

Things To Consider Before Travelling

Before you leave

  • Download the AIG Travel Protect App, instructions here.
  • Review security and risk country reports and city guides.
  • Complete our security awareness training.
  • Set risk and travel alerts via the app, under ‘My Trips’.

When travelling

  • You can contact our travel assistance service and medically trained specialists directly through the app.
  • Call emergency services in any country in the world with one click.
  • ‘Check-In’ to share your location to your employer, helping them stay reassured about your safety and awareness.

Frequently Asked Questions

You will need your policy number and email address to log in. Follow these instructions AIG Travel Protect Guide [PDF].

Your employer will provide your policy number.

Alternatively visit the AIG Travel Protect App and click the red icon in the middle of the screen.

Yes, you can download the app in three easy steps, you will need to register the first time you log in only.

If you need help with accessing the app or the website after watching the video and help guides on this page, please contact aigassistance@aigtravelprotect.com.

  1. Travel Reimbursement Claims Portal: Claimants can submit claims directly using our travel reimbursement portal and monitor the progress of their claim, here.
  2. Website: Download the relevant forms from the Report a Claim page and submit it online.
  3. Email: Fill in the form in your welcome kit and send it to the AIG claims email address listed.  
  4. App: You can also report a claim directly in the new AIG Travel Protect App, where you will have direct access to the new Insurance Claims portal. 

  1. If you haven’t’ downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions AIG Travel Protect Guide [PDF].
  2. If you’ve used the AIG Travel Protect App before you will be able to access it immediately.

Related Content

Start A Claim

Learn More

Web Portal Log-In

Learn More