Our friendly team are on hand to answer any questions you might have.
Simply select the service you’re looking for below.
If you would like to make a claim, give us a call.
Opening hours: Monday to Friday 9:00am – 5:00pm
All calls may be monitored or recorded for quality & training purposes.
Cancer Cover
0800 197 4225
Personal Accident
0800 316 8926
Heart Attack & Stroke Cover
0800 316 6225
Over 50's Personal Accident
0800 980 4317
Or write to us
Postal Address
American International Group UK Limited
The AIG Building
2 - 8 Altyre Road
Croydon, CR9 2LG
AIGDirect.Queries@aig.com
Please note: we can also send you information on our products by post.
Complaints
We’re committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service.
If you are not satisfied with the service you have received you should contact one of the following.
If your complaint is about a claim:
Claims Manager, AIG Direct,
The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG.
Telephone: 020 8662 8101
Please quote your claim and policy number.
If your complaint is about something else:
Customer Support Manager, AIG Direct,
The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG.
020 8662 8100
Please quote your policy number.
All calls may be monitored or recorded for quality & training purposes
