Virtual Medical Care

We’re always looking for ways to improve the service and support we offer our clients. That’s why we’ve introduced Virtual Medical Care for Lifeline Plus customers.

Virtual Medical Care

Virtual Medical Care raises the bar in terms of medical advice and guidance available to Lifeline Plus customers, while also providing employers with a new tangible benefit for their staff.

Lifeline Plus Group Personal Accident & Travel

Unlimited access to GPs for consultations and medical advice

Accessible via a website, app (GP Consultation only) or by phone

Available 24 hours a day, 365 days a year

Assessments by world-leading experts for complex medical cases or second opinions

Available to the insured, their partners and their children (up to the age of 23)

No claim required to access service

The doctor will see you now

Virtual Medical Care is a non-emergency service that consists of two key benefits.

GP Consultations

Round the clock access to GPs for medical advice, prescriptions or specialist referrals.

  • Discuss and resolve health concerns with experienced General Medical Council (GMC) licensed GPs.
  • Available any time, whether the individual is in the UK or travelling abroad.


Expert Case Management

Assessments by leading experts for complex medical cases or second opinions.

  • World-leading specialists are available to review and provide recommendations on complex medical cases or treatment plans.
  • Personal case managers, who are GPs, assist individuals through the diagnosis and review process.


Virtual Medical Care Summary

A one page summary of the benefits


Virtual Medical Care Brochure

Full explanation of the new service and benefits


Just one of many services and benefits

Lifeline Plus protects a business' people after serious work related injuries and against a host of travel emergencies while they’re away on business. Virtual Medical Care is just one of the many global services we provide alongside broad insurance cover. Find out more about how we keep our clients’ employees informed and safe while they travel.

Product Details

See full Lifeline Plus product information

How can we help?

Risk Appetite & Claims

Related Documents

Get Lifeline Plus documents