Lifeline Plus

Our Group Personal Accident and Business Travel insurance covers serious work-related injuries and a host of travel emergencies when employees are away on business.

Why Choose AIG Lifeline Plus Group Personal Accident & Business Travel?

In an increasingly global environment – where business travel requires unprecedented levels of planning and coordination – AIG Lifeline Plus provides far-reaching emergency travel assistance. With decades of experience managing the unique risks associated with travel, AIG offers deep underwriting expertise and strong multinational capabilities.

Our emergency travel assistance service providers enable us to deliver seamless support to our clients – from the initial call for help through to the resolution of a claim.

And when serious work-related injuries occur, our personal accident cover provides payments for temporary and life-changing injuries, as well as financial benefits that help to lighten the psychological impact of accidents and aid in the road to recovery.

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Lifeline Plus Summary of Key Policy Changes 2025

e-Trade

Trade on AIG eXtra & Acturis

For SME clients, brokers can also quote and bind Lifeline Plus online via our award-winning AIG eXtra platform and Acturis.

TRADE ONLINE

The AIG Advantage

Where We Can Help

AIG group personal accident and business travel insurance is suitable for a wide range of organisations, from SMEs to multinationals across almost all industry sectors.

Appetite and Sweet Spots

Underwriting Expertise

Whatever the request, our highly experienced underwriting teams provide rapid expert responses and have the proven capability to create flexible solutions.

Multinational Capabilities

At AIG, we think global and act local. We have deep underwriting knowledge across the globe and strong multinational capabilities to structure worldwide programmes.

Virtual Medical Care

Virtual Medical Care offers policyholders convenient access to healthcare professionals. The service includes GP Consultation, Expert Case Management, and the newly introduced Virtual Physio, providing an all-in-one virtual health solution.

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24/7 Assistance

We offer direct access to our Lifeline Plus Assistance centres through a single phone number, 24/7/365. There’s even a quick-call help button on our travel assistance app.

Geared Up for Growth

Our brokers benefit from AIG’s dedicated A&H underwriters throughout the UK (both in London and our regional offices). We offer strong support for broker growth and client servicing.

Help to move pain-free

Virtual Physio

AIG now offers Lifeline Plus policyholders an expanded health support. Our new Virtual Physio service pairs seamlessly with our existing Virtual Medical Care offering, combining GP Consultation, Expert Case Management and physiotherapy for a full suite of virtual health options. Together, they deliver an all-in-one solution to help manage both general medical needs and specialised musculoskeletal (MSK) care.

Virtual Physio Broker Summary [PDF] Virtual Medical Care Brochure [PDF]

AIG Lifeline Plus Group Personal Accident & Business Travel Solutions

Lifeline Plus cover, tools and resources work together to keep employees informed and as safe as possible while they’re travelling for business.

AIG Lifeline Plus Product Summary

PDF file - 1.4MB

What's Inside Lifeline Plus Brochure

PDF file - 1.5MB

When a serious work-related injury occurs, our specialist claims teams are on hand to help. We handle thousands of accidental injuries a year, making single cash payments for life-changing injury claims, weekly payments for temporary ones as well as a wide range of additional supporting payments.

Key features and cover include:

Accidental death benefits
Loss of limbs
Loss of sight, speech and hearing
Permanent disability
Temporary disability
Cosmetic reconstruction (following certain valid claims)
Recovery support
Role retraining
Lifesaver benefit

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

Lifeline Plus Assistance, with its worldwide network of travel, medical and security specialists, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going.

Whether it’s concierge services to arrange concert tickets and business gifts, help locating lost luggage at the airport or even travel security awareness training in preparation for an upcoming trip – they're on hand 24/7 to help.

Key features and cover include:

24/7 travel assistance
Concierge service
Pre-crisis consultancy
Security and safety advisories, global risk analysis
24/7 travel and security alerts
Flight, hotel and rental vehicle re-bookings
Cash transfer assistance
Telephone interpretation assistance
Message relay to family, friends or business associates
Embassy or consulate referral
Security awareness training
Country reports and city guides
Translation tools and resources

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

When things take a turn for the worse, people may need support on the ground or assistance in getting out quickly. Lifeline Plus Assistance has global evacuation expertise and rapid crisis response capabilities, which can be upgraded with our Crisis Plus extension, an advisory service designed to help you deal with an increased range of threats.

Expert medical support is also available 24/7. What’s more our concierge claims service aims to settle baggage and money claims in under 15 minutes over the phone.

Key features and cover include:

Insured risks

Medical and emergency travel expenses and repatriation
Personal legal liability and expenses
Lost, stolen or accidentally damaged personal property and business equipment
Cancellation, curtailment, disruption and delay to travel
Lost passport and travel documents replacement
Vehicle rental excess
Family travel assistance for compassionate visit
Ongoing hospital treatment
Political and natural disaster evacuation
Hijack, kidnap and ransom
Lost or stolen personal money

Help and advice

Security advice
Help in sending medication and medical equipment
Help in arranging emergency return travel
Lost baggage location assistance

(Refer to your policy wording and schedule for full details of benefits, terms, conditions and exclusions.)

The Crisis Plus optional extension to Lifeline Plus allows organisations of all sizes and industries the access to 24/7 expert security consultancy support in the event of a crisis or a possible crisis. It is suitable for small and medium sized businesses that do not have their own in-house security consultancy function or crisis management plan, and for larger organisations looking to augment their existing security teams.

Learn more about Crisis Plus [PDF]

Lifeline Plus Business Travel

Learn more about Lifeline Plus and the many tools and resources AIG provides to support employees while they are abroad on business.

Lifeline Plus: Tools & Resources

Virtual Medical Care

Virtual Medical Care, included at no extra cost with Lifeline Plus, is a valuable benefit employers can offer their staff. It provides 24/7 access to UK GPs for virtual consultations, expert second opinions on existing diagnoses, and now, virtual physiotherapy through our newly launched service, Virtual Physio.

Virtual Medical Care Brochure [PDF]

AIG Travel Assistance App

The app is a multi-faceted, on-the-go tool for travellers. Features include a quick-call help button for 24/7 assistance, app check-in feature so employers know staff have arrived safely, and pre-trip security awareness training to support duty-of-care obligations.

AIG Travel Assistance App Brochure [PDF]

MyLifeline Assistance Website

The MyLifeline assistance website offers self-service tools and up-to-date insights about destinations so travellers can start to manage their trips before they even take off.

MyLifeline Assistance Website