Report a Claim

Heart Attack and Stroke Cover Claims

All claims for: Heart Attack & Stroke Cover

To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

+44 (0)20 8662 8101

Download a Heart Attack & Stroke Claim Form (PDF)

Cancer Cover Claims

All claims for: All Cancer Cover, Female Cancer Cover & Male Cancer Cover.

To claim, simply contact us as soon as possible after diagnosis by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

+44 (0)800 048 1652 All Cancer Cover

+44 (0)800 980 4314 Female/Male Cancer Cover

Download a Cancer Claim Form (PDF)

Fatal Accident Claims

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

Important Information.

Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.

If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.

Please provide a copy of either the interim or final death certificate with the completed report form.

+44 (0)20 8662 8101

Download a Fatal Accident Claim Form (PDF)

Personal Accident Claims

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

If you are a customer who has purchased a PAX Personal Accident Plan. Please complete and return the REPORT FORM HERE  

Important Information.

Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.

If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.

+44 (0)20 8662 8101

Download a Personal Accident Claim Form (PDF)

Hospital Cash

All claims for: Hospital Cash

To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

+44 (0)20 8662 8101

Download a Hospital Cash Claim Form (PDF)

Surgery Cash

All claims for: HealthNow, 1UFlexicare, and Surgery Cash. To claim, simply contact us as on

+44 (0) 370 240 0628

Lifeline Plus

If you need emergency assistance, call

+44 (0)1273 552 922

Making an insurance claim should be straight forward and stress free – here are some simple steps to follow when making a claim:

Inform the insurance contact for your organisation

Call our claims team on

+44 (0) 345 602 9429

You can also notify your claim online – either by logging into the Travel Assist website (click orange button) and then selecting the ‘File a Claim’ option; or you can access the easy- to-use claims tool available in our mobile app.

To download the app, go to the Apple App Store or Android Play Store from your smartphone and search ‘AIG Business Travel App’. Please note you will need your employer’s business travel policy number to register for these tools.

Or download, complete and return one of our claims forms (as below)

Travel Assistance Site

Loss of and Damage to Property (PDF)

Personal Accident and Sickness (PDF)

Cancellation / Curtailment (PDF)

Medical Expenses (PDF)

Medical Certificate (PDF)

Fatal Accident (PDF)

If you have a baggage claim please contact our Concierge Service on

+44 (0) 344 892 0319. 

This type of claim can usually be settled quickly over the phone

If you are completing a form ensure that you attach the required documentation. We will need the following:

Evidence of your trip - travel tickets or itineraries or similar

Confirmation of the incident - official reports or third party correspondence

Details of the financial impact - receipts, cancellation invoices, replacement quotes or similar

Then send all documentation to us by email, post or fax:

claimsuk@aig.com

A&H Claims, American International Group UK Limited

The AIG Building

2-8 Altyre Road

Croydon

Surrey

CR9 2LG

020 8253 7569 

We will then send you confirmation that we have received your correspondence and provide you with a case reference number

If you do not hear from us within 10 working days of sending us your documentation then please contact us again.

Private Clients

For Home, Motor & Collections claims please contact us at

pcgclaims@aig.com

Alternatively, between 9am – 5pm, Monday to Friday please call us at 

+44 (0)20 3319 8999

For Yacht claims  please contact us at

Marineclaimslondon@aig.com  or  call  

+44 (0)20 7702 3233