We've got your back.

Security, Travel and other assistance services provided by your employer's Lifeline Plus policy.

Lifeline Plus, Group Personal Accident & Business Travel + Crisis Insurance

Lifeline Plus protects a business’s people after serious work related injuries & against a host of travel emergencies while they’re away on business.

The global cover and services we provide, designed to  keep employees informed and as safe as possible, continue to get wider and stronger in order to meet evolving risks.

Introducing Lifeline Plus

Watch this short video for an introduction to the cover, assistance and tools Lifeline Plus provides.

Who is it for?

UK businesses of all sizes in all sectors.  

See our Risk Appetite

Product Details

Evolving Client Protection

  • Travel Assistance app: quick-call help button, geo-fenced check-in tool, claim notification, GPS enabled medical provider finder, medical translation and drug brand equivalency tools, country and city reports, security alerts and online training modules
  • MyLifeline assistance website
  • HR resource hub
  • Virtual assistance card
  • Virtual Medical Care with GP Consultation and Expert Case Management
  • Crisis consultants to help handle negative media coverage

See below for a summary of the insurance protection and range of services that Lifeline Plus has to offer.


Lifeline Plus GPA & Travel

Serious Injury and Accident Help

  • Death benefits
  • Loss of limbs
  • Loss of eyes, speech and hearing
  • Permanent disability
  • Temporary disability
  • Cosmetic reconstruction
  • Recovery support
  • Role retraining
  • Lifesaver benefit

Have a Safe Trip

  • 24/7 travel assistance
  • Concierge service
  • Pre-crisis consultancy
  • Security and safety advisories, global risk analysis
  • 24/7 travel and security alerts
  • Flight, hotel and rental vehicle re-bookings
  • Cash transfer assistance
  • Telephone interpretation assistance
  • Message relay to family, friends or business associates
  • Embassy or consulate referral
  • Security awareness training
  • Country reports and city guides
  • Translation tools and resources

If You Run Into Trouble

  • Medical and emergency travel expenses, rescue and assistance
  • Legal liabilities and expenses
  • Money, baggage, personal property
  • Cancellation, curtailment, disruption, replacement and delay of travel
  • Vehicle rental
  • Kidnap, extortion and detention
  • Political and natural disaster evacuation
  • Crisis consultancy
  • Inpatient hospital admission and monitoring
  • In and outpatient case management
  • Outpatient expense guarantee and payment
  • Compassionate visit and family travel assistance
  • Dispatch of medication and equipment
  • Emergency return travel arrangements
  • Lost baggage search/stolen luggage replacement assistance
  • Lost passport/travel documents assistance

What's Inside Lifeline Plus

Our brochure will help you understand the cover and services included in a Lifeline Plus policy.

Why choose Lifeline Plus from AIG?

Serious injury & accident claims

Our claims teams handle thousands of injury payments a year – for everything from temporary to life changing conditions. We’ll confirm cover and settlement as quickly as possible. Once confirmed, we will start to make payments within 24 hours by either bank transfer or cheque to help the business’s people back on the road to recovery as soon as we can.

Have a safe trip

Our global assistance company, AIG Travel, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going. Whether that’s concierge services, help in locating lost luggage or travel security training in preparation for an upcoming trip - we’re on hand 24/7 to help.

If you run into trouble

Your people are in safe hands even if their trip takes a turn for the worst. Whether that’s support on the ground, medical help or evacuation to get out quickly, we provide the essential expertise and crisis response capabilities (see our Crisis Plus extension upgrade). And our concierge claims service aims to pay baggage and money claims in under 15 minutes over the phone.

"We've got your back" tools

We’re always looking to improve. Our Travel Assistance app now includes a check-in feature to notify selected contacts that they’ve arrived safely plus a claim notification tool. Our Virtual Medical Care service provides employees (and their immediate families) with GP Consultations and Expert Case Management should they need it. We can even help clients protect their reputation in the event of a crisis or bad publicity.

Travel Assistance App

Employees can access many of our travel, security and assistance services directly on their mobile phones, via the AIG Travel Assistance App. To download the app onto an iPhone or Android device, visit the App store or Google play. Employees will need their Lifeline Plus policy number to register.

HR Manager Hub

We’ve introduced a dedicated website designed to support HR Managers at organisations with an AIG Lifeline Plus policy.

HR Managers will find documents that will help them to inform their people about the tools, resources and benefits available to them under Lifeline Plus. Ranging from pre-written staff emails through to app download guides, we’ve assembled helpful templates that will assist in bringing the policy to life for staff.


Claims Excellence

Help when it matters most

Related Documents

Get Lifeline Plus documents

How can we help?

Risk Appetite & Claims

HR Manager Hub

Support for HR & Benefits Managers