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Customer Notice: Policyholders experiencing financial difficulties due to coronavirus, please go here to see your options.

Contact AIG UK

American International Group (UK) Limited
The AIG Building
58 Fenchurch Street
London EC3M 4AB

Tel:  +44(0)20 7954 7000
Fax: +44(0)20 7954 7001


UK Branch Network

Belfast
Forsyth House
Cromac Square
Belfast, BT2 8LA
Telephone: 028 90 511310
Fax: 0141 303 4441

Birmingham
Embassy House, 60 Church Street
Birmingham, B3 2DJ
Telephone: 0121 236 9471
Fax: 0121 233 3597

Croydon
The AIG Building
2-8 Altyre Road, Croydon,
Surrey, CR9 2LG
Telephone: 020 8681 2556
Fax: 020 8680 7212 

Glasgow
2nd Floor
Sutherland House
149 St Vincent Street
Glasgow, G2 5NW
Telephone: 0141 303 4400
Fax: 0141 303 4441

Manchester
4th floor
201 Deansgate
Manchester, M3 3NW
Telephone: 0161 832 8521
Fax: 0161 832 0149

Accident & Health

Do you have a query? You can find the answers to the most frequently asked questions here.

Alternatively our friendly team are on hand to answer any other questions you might have.

Simply select the service you’re looking for below.

Make a Claim

Give us a call

Opening hours: Monday to Friday 9:00am – 5:00pm

All calls may be monitored or recorded for quality & training purposes.

Cancer Cover

0800 197 4225

Personal Accident

0800 316 8926

Heart Attack & Stroke Cover

0800 316 6225

Over 50's Personal Accident

0800 980 4317

Or write to us

Postal Address

American International Group UK Limited

The AIG Building

2 - 8 Altyre Road

Croydon, CR9 2LG
 

Email

AIGDirect.Queries@aig.com

Please note: we can also send you information on our products by post.
 

Complaints

We’re committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service.

If you are not satisfied with the service you have received you should contact one of the following.

If your complaint is about a claim:

Claims Manager, AIG Direct,

The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG.

Telephone: 020 8662 8101

Please quote your claim and policy number.

If your complaint is about something else:

Customer Support Manager, AIG Direct,

The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG.

Telephone: 020 8662 8100

Please quote your policy number.

All calls may be monitored or recorded for quality & training purposes.