The right care when you need it most

Talk to a doctor or medical expert anywhere you are by phone or video.

Virtual Medical Care 

Unlimited access to GPs for consultations and medical advice

Accessible via website, app or by phone

Available 24 hours a day, 365 days a year


Virtual Medical Care is a non-emergency service that consists of two key benefits

GP Consultations

✓ Round the clock access to GPs for medical advice, prescriptions or specialist referrals.

✓ Discuss and resolve health concerns with experienced General Medical Council (GMC) licensed GPs.

✓ Available any time, whether the individual is in the UK or travelling abroad.

Expert Case Management

✓ Assessments by leading experts for complex medical cases or second opinions.

✓ Medical specialists are available to review and provide recommendations on complex medical cases or treatment plans.

✓ Personal case managers, who are GPs, assist individuals through the diagnosis and review process.

Accessing Virtual Medical Care

Set up your account in minutes

Most people download the app or get started by visiting VirtualMedicalCare.co.uk or call +44 (0) 2034 990 658.

Then fill out a brief medical history like you would at a doctor's office.

We connect you with the right medical care

Don't wait weeks for an appointment. Our doctors, and medical specialists can help you with the flu, infections, skin conditions and provide advice on serious medical conditions. No matter what you're facing, we’re available from wherever you are by phone, video, or app.

Frequently Asked Questions

How much does it cost?

The Virtual Medical Care service is provided on a complimentary basis as part of your AIG Direct Insurance policy. You will not be charged for the GP Consultation or the Expert Case Management service.

Are there any additional costs when I use Virtual Medical Care?

There are no additional costs. Virtual Medical Care funds the cost of the service and arranges the collection, return and assessment of all relevant medical documentation when they are required. However, you will be responsible for any cost associated with any medical treatment recommended by the service. You will also be responsible for the costs of any medicines prescribed via the prescription service.

What if an Expert Case Management recommendation is different to that of my treating doctor?

The objective of the Expert Case Management service is to support, not replace, your own treating specialist. It is recommended that you share the findings of the expert medical review with your own GP and/or consultant. It is then you and your doctor's responsibility to decide the best course of action. If necessary, the Expert Case Management service could arrange further independent opinions from other experts.

Will the recommendation Expert Case Management treatment be available in the UK?

Information from an Expert Case Management review is based on established protocols and internationally approved diagnostic or therapeutic guidelines. It would be unusual for information provided by an Expert Case Management review to relate to testing or treatment that could not be provided under the NHS or medical insurer (if an eligible condition).


Virtual Medical Care is provided by Teladoc Health

Virtual Medical Care is provided by Teladoc Health UK LTD, a company registered in England: company number 05739281 and having its registered office at 18 King William Street, London, EC4N 7BP. Users of Virtual Medical Care who are insured under insurance products with American International Group UK Limited (AIG UK) and its affiliates should be aware that AIG UK does not provide and is not responsible for Virtual Medical Care.

To the fullest extent permitted by law AIG UK and its affiliates therefore excludes any and all liability for the contents of Virtual Medical Care, including any errors, omissions or inaccuracy of the content of Virtual Medical Care or any third party websites linked to Virtual Medical Care. AIG UK does not endorse any third party websites. AIG UK cannot accept responsibility for any advice given, or information or assistance provided through Virtual Medical Care. AIG UK and Teladoc Health are distinct and independent personal data controllers.