AIG SME Cyber Hub

Cyber insurance for SMEs, explained.

It is not surprising that Cyber insurance involves a lot of technical jargon. This can sometimes get in the way of understanding the insurance cover and the supporting services that come with it. On this page we offer some straightforward descriptions of our cyber loss control services for SMEs, some simple videos explaining the main covers we provide under CyberEdge policy and some plain English explanations of some commonly used cyber technical terms and some of the important things that businesses can do to protect themselves against cyber attacks.

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CyberEdge for SMEs

Cyber Jargon

Our cyber team have put together some plain English guides to simplify cyber jargon and explain some of the important things clients can do to protect their businesses against cyber-attack.

Cyber jargon [PDF] Protect your business

Cyber Loss Control Services

All CyberEdge customers paying over £900 are entitled to a range of complimentary services. These are designed to strengthen their cyber defences and help reduce the likelihood and impact of a cyber incident. We’ve outlined these below along with details about how they can access these services.

Loss Control Services SMEs [PDF] Loss Control Services Mid-Sized Businesses [PDF] Loss Control Services Large Businesses [PDF]

Our Cover Coverage

We offer three levels of Cyber coverage: from the entry level Breach bundle, to the Impact bundle through to our most comprehensive Complete bundle. Our summary sheet below also has short movies explaining each cover module and why businesses need it, that you can share with your clients.

Bundle options [PDF]

Cyber First Response

All CyberEdge clients are entitled to our First Response access to expert IT, Legal and PR Support for 48 hours via our Claims hotline. There is no policy retention and no impact on policy limits for using First response. Clients can use it even if they just suspect an incident to help keep their business safe.

First Response summary [PDF]

Our Cyber Appetite

We offer cyber insurance with up to £3 million limits across our AIG eXtra and Acturis e-Trade platforms for risks that:

Are based in the UK with annual turnover up to £100 million.
Store or process less than 500,000 records.

Cyber loss control services

All CyberEdge customers paying over £900 are entitled to any of these complimentary services to help prevent and to reduce the impact of an attack.

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A one-to-one discussion with an AIG cyber expert of the essential steps a client should take in the event of a cyber incident. Understanding the critical response and reporting steps before an incident occurs enables a faster more efficient response in the face of an actual event.

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A 30-minute one-to-one call with an AIG Cyber Risk Specialist who will introduce and explain each of the complimentary Cyber Loss Control services that the CyberEdge client is entitled to.

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Cyber Claims Hotline: +44 (0)1273 730992

The hours straight after a cyber incident are vital and our CyberEdge Claims Hotline is available 24/7/365 for actual or suspected incidents. Our experienced Cyber Claims Team will liaise with you to implement your response plan, engage any necessary experts to identify immediate threats and start the recovery process.

All CyberEdge clients are entitled to use this hotline. There is no minimum policy premium required for this service.

CyberEdge clients have complementary access to a powerful platform to help during a cyber incident. E.g. it can upload key documents (such as insurance policies) when clients’ corporate networks may be compromised and provides direct access to AIG’s cyber claims and cyber risk advisory teams.

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CyberEdge clients have unlimited access for up to 50 employees to an award-winning library of cyber-security courses. There are hundreds of courses to choose from. Clients can set different training for different groups of employees like board directors or customer service teams. They can then track who has completed each course. This can strengthen clients’ cyber defence. It can also help demonstrate compliance with cyber security standards.

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CyberEdge clients are entitled to an hour’s call with an AIG Cyber specialist. The specialist will discuss the client’s cyber exposures and security compared to companies of the same size and in similar industries. The specialist can also talk about cyber threats facing similar companies and prioritise cyber controls and practices for the client. This will all be followed up in a written report for the client.

More information, email: cyberlosscontrol@aig.com

See which of your employees have had their information stolen and put on the Dark Web. Attackers often upload stolen data here. You start by inputting your company’s email address. An instant overview shows your company’s risk level and number of times your employees have appeared in breaches. A more detailed report includes your employees’ email addresses affected by malware and also stolen information (PII) like credit card data. All this this can show you where passwords need resetting or strengthening and where more education about passwords is needed.

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Key information like usernames, passwords and permissions are kept in your network’s Active Directory. Weaknesses in it can leave your organisation very vulnerable. (Attackers often exploit them to get into organisations’ systems.) A comprehensive identity scan will look for a host of risks in your Active Directory. It will provide a detailed report of any weaknesses it finds and recommendations for fixing them. This will help you strengthen your company’s defences against identity threats and against ransomware losses.

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CyberEdge clients are entitled to 30-days access to the powerful BitSight platform. It will quickly evaluate the client’s security performance. It will identify the client’s devices and internet facing IP addresses and run tests for a vast range of weaknesses. (Such as where things have not been properly configured or kept up to date). It provides a picture of what the client’s network looks like to an attacker and helps prioritise the client’s cyber risks.

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CyberEdge clients receive an incident response plan template tailored to their business. It will detail cyber controls for the client to: make it more difficult for attackers to get into the client’s system; make it more difficult for attackers who have broken in to cause widespread damage to the system and finally to help the client recover as quickly as possible from an attack.

CyberEdge clients’ employees have unlimited access to the eRisk hub. This contains a wealth of cyber intelligence including: best practices, cyber claims information and planning templates. It also contains valuable training tools. These include a calculator to forecast the possible cost of a cyber breach and a breach simulation to practice real-time decisions in response to an attack.

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We will provide CyberEdge clients with a tailored ransomware risk assessment. This will be based on the latest threat intelligence and will categorise and score the controls that the client has in place that may help prevent a ransomware event.

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