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Multinational

Helping clients predict, plan and navigate a complex world by delivering insights, expertise, solutions, service, and a seamless globally consistent client experience.

Multinational Insurance Solutions  

Conduct business with confidence and consistency, whether you operate in two countries or 200 

One Globe - Many Solutions

With a hundred years of servicing multinational businesses AIG has vast global knowledge of local markets, practices, regulations, tax concerns, exposures and coverage requirements. Here in London our world class multilingual multinational team of over 65 dedicated specialists deliver outstanding service to multinational clients, of all sizes, across industrial sectors throughout the world.

Worldwide Network

Our global network of strong and well established AIG local offices throughout the world, in combination with our top-tier global network partners, means we can issue policies and service multinational clients in 215 jurisdictions – more than any other multinational insurer.

Worldwide claims experts

With over 6,000 claims professionals across our global network, our clients have comfort that in the event of a loss, AIG will be on-site to meet their needs. Payments are made in-country where possible and clients can customise their claims handling instructions to ensure global consistency.

Proactive Servicing

Our multinational end-to-end process is designed to deliver timely local policy issuance, contract certainty, regulatory compliance, country alignment and early allocation of premiums. Our process creates time efficiencies and ensures sophisticated claims handling with no gaps in local policy coverage.

Programme tools

A range of tools gives multinational clients and brokers access to all the information for effective global program management directly to all devices. This includes the MyAIG portal with daily updates, drilldown views of portfolio performance, and our global, online on-demand claims analysis.

Reshaping the way multinational business is conducted is essential for your contract and claims certainty needs. Our proactive process management identifies any client concerns and servicing requirements well before inception and renewal

Our investment in technology and people ensures globally consistent and seamless service wherever you are in the world: the same processes, performance standards, contract certainty and regulatory compliance.  

Risk Management Services

Loss Control Engineering

Clients have a single AIG global property engineering contact to ensure their operations in different countries get the right technical resource locally. We provide state-of-art business solutions backed by robust tracking and benchmarking systems to help loss prevention strategies across global operations.

Catastrophe Modelling

You might benefit from access to our extensive global engineering and analytics capabilities to help identify and manage your catastrophe exposures worldwide. Our analytics provide actionable insights to inform your global risk management decisions and business continuity planning.  

RiskTool Advantage

RiskTool Advantage is a suite of over 100 employee health and safety video courses that educate your staff, test their understanding and reduce the likelihood of accidents in the workplace and on the road. Employees can undertake the training at any time and place, increasing participation, reducing training costs, and providing an audit trail for health and safety compliance purposes.

Product Liability Service

Suitable for clients that design, manufacture or distribute products, the Product Liability Service helps you educate staff at all levels about the full extent of your business' product liability exposures. It details prevention and mitigation strategies and tests staff understanding to minimise risk.   

Cyber Loss Control

Spiraling cyber risks are top of mind in the c-suite of companies today and having world class security is paramount in reducing your associated cyber risks. AIG's wide range of cyber loss prevention services can help you reinforce defences against one of the most unpredictable cross-border threats facing global businesses today.

Multinational Claims Case Studies

D&O Multinational Master Policy Response

Our multinational client's French subsidiary was accused of unfair competition by a new business founded by its former director. It was alleged that our client hindered the new business and its ability to compete by spreading rumours, including poor quality products and embezzlement. Our client's D&O policy in France excluded unfair competition (which is the local market practice), but our master policy was designed to ensure consistency of coverage across the multinational's organisation. It covered the allegations and allowed our expert Financial Lines claims team to mount a full defence of the slander claim on behalf of our client.

Impending Disaster Response

With severe impending flooding in Queensland, affecting an area the size of France and Germany combined, we had several multinational clients with potential exposures in the region. Our claims and risk engineering experts were immediately on the scene to help our clients establish what dangers they were in and what preventative measures could be quickly taken to reduce their exposures.

Post-Disaster Response

After heavy rain and flooding, large areas of our multinational client's hotel were left covered in mud and silt containing raw sewage. Speed was essential and due to pre-loss claims planning, we were able to arrange the rapid deployment of a specialist damage management company, and our client's hotel was completely cleaned, sanitised, restored and reopened before any other in the area. This allowed our client to minimise downtime and capitalise on the increased business following this catastrophic event.

Our 7-Day Major Loss Promise

"In the event of a major Property Damage claim we will confirm coverage as quickly as possible and advance our policyholders up to 50% of an agreed loss estimate within 7 days for property damage, repairs, clean-up costs, and extra expense."

A major fire at our multinational client's industrial warehouse spread through multiple floors causing substantial fire and smoke damage to buildings and stock. Our claims adjuster was on-site within 24 hours, established liability immediately and we were able to make a £5m advance payment within 7 days that was greatly welcomed by the client and the broker.

Japan Tsunami

The huge earthquake, tsunami and nuclear damage unleashed Japan's biggest crisis since the war, killing thousands and wreaking widespread damage and destruction on homes and businesses. Our claims teams delivered tons of emergency supplies of food, water and petrol to locations throughout the region by truck, courier and private jet. Geographic Information Systems helped allocate claims resources where it was needed most, and claims staff in the field were equipped with iPads to make the claims process as fast as possible.

Expert Technical Services - Wherever They're Needed

One of our multinational clients claimed for damage to a promotional sports car in Bulgaria. Crash damage meant it was inoperable and marooned in Bulgaria. An expert inspection of the car was critical, but no experts were available locally. Shipping the car to Italy for inspection was not an option because of customs issues and tax implications, but the situation presented us with no difficulties; using our worldwide network we located the right specialist in Greece, who we flew to Bulgaria to inspect the vehicle.

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