Lifeline Plus Hub

Support for HR/Benefit Managers at organisations with an AIG Group Personal Accident & Business Travel policy. 

Inform your people about the tools, resources and benefits available to them. Ranging from pre-written emails through to an app download guide, we’ve assembled helpful templates that will assist you in bringing your Lifeline Plus policy to life. After all, since you’ve purchased a Lifeline Plus policy you might as well make full use of it.

Please revisit this website on a regular basis to ensure you have the latest version of available documents. All of the emergency and assistance services described are subject to the policy cover. Please refer to your policy wording for full details of benefits, terms, conditions and exclusions. All telephone calls may be recorded for training or quality monitoring purposes.

Making sense of your policy

Our Lifeline Plus policies come jammed-packed with cover, assistance and additional benefits for you and your people. To help you get your head around all the policy elements, we’ve developed an introductory video and interactive brochure to walk you through the contents of a Lifeline Plus policy. 

What's Inside Lifeline Plus

Our What's Inside interactive brochure will help you understand the cover and services included in a Lifeline Plus policy.

The resource above is intended for HR/Benefit Managers, not the end traveller.

Note: The interactive brochure incorporate coverage and benefits that are offered through a generic Lifeline Plus policy. They include the addition of optional coverage that may not be included with every policy. Please refer to your policy wording and schedule or insurance broker for specific cover that applies to your policy.

Key benefits

One Travel Assistance Number

If your employees need to know one thing, it’s our medical and travel emergency telephone number:  +44 (0)1273 552 922.

Our assistance cards, travel app and website display this number prominently. Helping you to get this number into the hands of your people is one of our main goals.

Travel Assistance App

The app is the primary resource we advise individuals to download, either to their work or personal phone (or both). The app is a crucial step in ensuring your people have access to the right information and assistance when and where they need it. - Travel Assistance Website

Our assistance website ( is the perfect accompaniment to the app, and they share many of the same features. Before travelling abroad, we recommend employees take the time to visit the site and find out about the risks they face.

Virtual Medical Care

Virtual Medical Care is accessed via and provides round the clock access to GP Consultations for medical advice, prescriptions or specialist referrals. An Expert Case Management service for complex medical cases and second opinions is also available.


Resources for your people

As with any Personal Accident and Business Travel policy, the people that need to know about the cover and assistance provided are your frontline staff. Whether they are in the office or abroad, they have access to a range of support services and emergency assistance. 

Within this section, you will find resources that detail to your people the cover, assistance and insight that is available to them under Lifeline Plus. You may like to house these documents on your intranet and distribute them to relevant individuals.

Before distributing, please check the insurance cover you have in place and the employees who are insured under your Lifeline Plus policy. If your policy does not cover all employees, you will need to carefully consider how to communicate the policy benefits to only your insured employees.


Key Facts

Sets out the main features of a Lifeline Plus policy in terms of cover and assistance.
Key Facts and Policy Wording

Travel Pack
High-level summary information that details the key information travellers need to know before they go abroad.
Lifeline Plus Employee Travel Card Pack (Last Update Oct 2023)

Travel Assistance App and
Resources that all your people should download or register to use before they travel abroad.   

Video (Last Update Oct 2023)

Assistance App and Website (Last Update Oct 2023)

Virtual Medical Care
Round the clock access to GP Consultations for medical advice, prescriptions or specialist referrals via a website, an app or over the phone. Expert Case Management for complex medical cases and second opinions.

Virtual Medical Care Brochure (Last Update Oct 2023)


Promoting internally

Lifeline Plus varies significantly from many of the other commercial insurance policies your organisation may purchase. As opposed to sitting in a cabinet, never to be looked at unless a claim arises, Lifeline Plus is a policy that needs to be shared. From the boardroom down to the shop floor, there are valuable benefits available to everyone insured under one of our policies.

To make it as simple as possible for your organisation to adopt the benefits, we’ve developed a diverse set of resources and pre-populated templates. These include emails, posters, flyers and intranet copy – all designed to help you to communicate with your people. 

Communication Idea Guide

On the Intranet
Videos, booklets and content that can be hosted on your organisation’s intranet page, making it easy for your people to find the information they need.

Intranet Article Ideas

By Email
Pre-written emails that can be customised and sent to your employees on a periodic basis, informing them or reminding them about the resources they have access to.

Example Emails

In the Office

Posters and flyers which can be download, printed and placed in your kitchen areas, printing stations or breakout spaces.

Be prepared before you travel
Stay safe while you travel


Assistance, Case Studies & Claims

For overseas medical and travel assistance, call Lifeline Plus Assistance:

Tel: +44 (0) 1273 552 922 (24 hours a day, 365 days a year)


For assistance information, please visit:

Case Studies

We have a history of success and can share several memorable cases with you. Read case studies.


To report a claim and download claims forms, please visit: