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Group Personal Accident and Travel

Lifeline Plus

If you need emergency assistance, call

Telephone-icon+44 (0)1273 552 922

Making an insurance claim should be straight forward and stress free – here are some simple steps to follow when making a claim:

Inform the insurance contact for your organisation

Call our claims team on

Telephone-icon+44 (0) 345 603 9892

You can also notify your claim online – either by logging into the Travel Assist website (click orange button) and then selecting the ‘File a Claim’ option; or you can access the easy- to-use claims tool available in our mobile app.

To download the app, go to the Apple App Store or Android Play Store from your smartphone and search ‘AIG Business Travel App’. Please note you will need your employer’s business travel policy number to register for these tools.

Or download, complete and return one of our claims forms (as below)

Travel Assistance Site

Loss of and Damage to Property (PDF)

Personal Accident and Sickness (PDF)

Cancellation / Curtailment (PDF)

Medical Expenses (PDF)

Medical Certificate (PDF)

Fatal Accident (PDF)

If you have a baggage claim please contact our Concierge Service on

Telephone-icon+44 (0) 344 892 0319

This type of claim can usually be settled quickly over the phone

If you are completing a form ensure that you attach the required documentation. We will need the following:

Evidence of your trip - travel tickets or itineraries or similar

Confirmation of the incident - official reports or third party correspondence

Details of the financial impact - receipts, cancellation invoices, replacement quotes or similar

Then send all documentation to us by email, post or fax:

A&H Claims, American International Group UK Limited

The AIG Building

2-8 Altyre Road




Fax-icon020 8253 7569 

We will then send you confirmation that we have received your correspondence and provide you with a case reference number

If you do not hear from us within 10 working days of sending us your documentation then please contact us again.