Guide to Responding to Grievances

This guidance offers practical advice to businesses to help with responding to grievances. Following this guidance will help to reduce the risk of successful claims by employees. 

Principles

Generally, employers should follow the ACAS Code of Practice on Disciplinary and Grievance Procedures
• to reduce risk of claims;
• to avoid uplift of compensation in any successful claim later brought by the employee (by up to 25 per cent).
The ACAS Code does not apply to collective grievances.
There is no requirement for an employee to raise the grievance before bringing a tribunal claim.
There is no requirement for your or the employee to engage in compulsory mediation...

• Read the guide