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Claims First

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the personal and proactive support you need to get you or your business back on your feet.

Not only will we help you when a claim occurs, but we will also help you mitigate potential claims in the first place. Through our global claims data, fraud trend analysis and expertise around new exposures, we help to reduce and manage your risks more effectively.


Bringing our claims organisation, the expertise and the data we have on claims to the front of the business.

Helping you avoid losses by sharing our market leading insights, data analytics and providing you with workshops to help you understand risks and how to avoid them.
Click on the image for a PDF of the whole Claims First story
Proactive support tailored to get you back on your feet with speedy solutions for simple claims and expertise for complex claims, wherever you are in the world.
Global network of specialist adjusters working in partnership with you, all empowered to make decisions to provide a swift claims resolution.

Giving you Confidence

With unparalleled global expertise, technical knowhow and investment in innovation, our UK award winning claims teams know the best guidance to give and the best steps to take because whatever the scenario we've seen something like it before.

Working in Partnership

In the UK, responding to a claim is never a process, it's a partnership. Thanks to our global network we can mobilie experts from around the world in a matter of hours to provide support, from transporting you home to limiting your business interruption. We work with you to share our decades of experience in emerging risks to help you avoid a loss in the first place.


At a glance

more than 25 specialist claims teams
25 + specialist claims teams which include Cyber, M&A, Aviation, Multinational and many others
300+ UK claims staff ready to assist our clients in the event of an incident.
9000+ Claims staff worldwide. We stand ready to serve our clients' claims wherever they are.
100% of our uk loss adjusters are specialised
100% of UK loss adjusters are specialised to handle Liability, Financial Lines, Property and Special Risk claims. They all have the authority to resolve claims, making the decision process as fast as possible for your clients.
200+ countries and jurisdictions where we service claims.
20 years is the average experience our global claims staff have amassed in the insurance industry.
45+ UK major loss adjusters we have managing our largest losses.
A single dedicated loss adjuster assigned within 48 hours to manage your claim. Personally tailoring their approach to your clients' needs to own and resolve the claim.
700 global AIG engineers connected to support our claims universe. Industry experienced to apply lessons learned to help mitigate future claims.
500+ client workshops we ran globally in 2016. Workshops designed and built to focus on individual client exposures and facilitated by AIG experts with specific industry knowledge and insights.
£1.8bn - the total amount of claims paid in 2016.

See Claims First Value Propositions by product line


Useful Contacts

If your question relates to a specific current claim, please contact your assigned claim adjuster using the details confirmed to you as part of the first notice of loss process.

If you have a more general claims related query or need help in submitting claims to AIG please contact the Claims Account Relationship team.

For queries relating to a specific product line, please email

If you have a generic claims query which does not relate to a specific claim, wish to provide customer feedback on our claims service or require claims marketing information. Please provide full details and contact

Claims Account Relationship Team

We pride ourselves on the quality of our claims teams and their ability to deliver service that our clients expect and can rely upon. Our Claims Account Relationship Team helps AIG to stay close to our commercial clients.

The team facilitates action, provides advice and assistance to ensure that our clients receive the comprehensive claims service offered by AIG.

Their main roles and responsibilities are as follows:

  • Work with our claims teams across all lines and regions
  • Global network, to ensure consistency of service
  • Act as a conduit between AIG companies, clients and brokers
  • Maintain open communication with clients and brokers throughout the year
  • Develop and execute bespoke account claims strategy for major clients 
  • Provide claims focal point for clients and brokers 
  • Address and resolve claims servicing issues

Beyond this, the Claims Account Relationship Team also takes a lead in implementing new AIG-wide strategic claims service programmes. All are senior claims professionals with many years experience; simply among our most capable personnel. With no assigned claims caseload, they are free to focus on client service delivery and ensuring that this culture is continually instilled into AIG's technical and day-to-day claims operations.

Every AIG insurance policy we sell is underpinned by the award winning expertise of our claims teams.

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