Claims

All claims for: Heart Attack & Stroke Cover

To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

  +44 (0)20 8662 8101

All claims for: All Cancer Cover, Female Cancer Cover & Male Cancer Cover.

To claim, simply contact us as soon as possible after diagnosis by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

  +44 (0)800 048 1652 All Cancer Cover

  +44 (0)800 980 4314 Female/Male Cancer Cover

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.
Please provide a copy of either the interim or final death certificate with the completed report form.

  +44 (0)20 8662 8101

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

If you are a customer who has purchased a PAX Personal Accident Plan. Please complete and return the REPORT FORM HERE    

Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.

  +44 (0)20 8662 8101

If you need emergency assistance call +44 (0)1273 552 922

Making an insurance claim should be straight forward and stress free – here are some simple steps to follow when making a claim:

Inform the insurance contact for your organisation

Call our claims team on +44 (0) 345 603 9892

You can also notify your claim online – either by logging into the Travel Assist website (click orange button) and then selecting the ‘File a Claim’ option; or you can access the easy- to-use claims tool available in our mobile app.

To download the app, go to the Apple App Store or Android Play Store from your smartphone and search ‘AIG Business Travel App’. Please note you will need your employer’s business travel policy number to register for these tools.

Or download, complete and return one of our claims forms (as below)

If you have a baggage claim please contact our Concierge Service on +44 (0) 344 892 0319.  This type of claim can usually be settled quickly over the phone

If you are completing a form ensure that you attach the required documentation. We will need the following:

• Evidence of your trip - travel tickets or itineraries or similar
  
• Confirmation of the incident - official reports or third party correspondence
  
• Details of the financial impact - receipts, cancellation invoices, replacement quotes or similar
  

Then send all documentation to us by email, post or fax:

claimsuk@aig.com

A&H Claims, American International Group UK Limited
The AIG Building
2-8 Altyre Road
Croydon
Surrey
CR9 2LG

Fax: 020 8253 7569

We will then send you confirmation that we have received your correspondence and provide you with a case reference number

If you do not hear from us within 10 working days of sending us your documentation then please contact us again.

Home, Motor, Yacht and Collections claims please call us.

+44 (0)20 7954 8419
9am – 5pm, Monday to Friday

Any other time please call +44 (0)870 850 0178 (24hrs)

Alternatively, please submit written notification through to pcgclaims@aig.com