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Claims First
Experiencing a loss can be a devasting experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the personal and proactive support you need to get you or your business back on your feet.
Not only will we help you when a claim occurs, but we will also help you mitigate potential claims in the first place. Through our global claims data, fraud trend analysis and expertise around new exposures, we help to reduce and manage your risks more effectively.
Helping you avoid losses by sharing our market leading insights, data analytics and providing you with workshops to help you understand risks and how to avoid them.
Proactive support tailored to get you back on your feet with speedy solutions for simple claims and expertise for complex claims, wherever you are in the world.
Global network of specialist adjusters working in partnership with you, all empowered to make decisions to provide a swift claims resolution.
Giving you Confidence
With unparalleled global expertise, technical knowhow and investment in innovation, our UK award winning claims teams know the best guidance to give and the best steps to take because whatever the scenario we've seen something like it before.
Working in Partnership
In the UK, responding to a claim is never a process, it's a partnership. Thanks to our global network we can mobilie experts from around the world in a matter of hours to provide support, from transporting you home to limiting your business interruption. We work with you to share our decades of experience in emerging risks to help you avoid a loss in the first place.
At a glance
Useful Contacts
If your question relates to a specific current claim, please contact your assigned claim adjuster using the details confirmed to you as part of the first notice of loss process.
If you have a more general claims related query or need help in submitting claims to AIG please contact the Claims Account Relationship team.
For queries relating to a specific product line, please email claimsuk@aig.com
If you have a generic claims query which does not relate to a specific claim, wish to provide customer feedback on our claims service or require claims marketing information. Please provide full details and contact claimscommunications@aig.com
Claims Account Relationship Team
We pride ourselves on the quality of our claims teams and their ability to deliver service that our clients expect and can rely upon. Our Claims Account Relationship Team helps AIG to stay close to our commercial clients.
The team facilitates action, provides advice and assistance to ensure that our clients receive the comprehensive claims service offered by AIG.
Their main roles and responsibilities are as follows:
- Work with our claims teams across all lines and regions
- Global network, to ensure consistency of service
- Act as a conduit between AIG companies, clients and brokers
- Maintain open communication with clients and brokers throughout the year
- Develop and execute bespoke account claims strategy for major clients
- Provide claims focal point for clients and brokers
- Address and resolve claims servicing issues
Beyond this, the Claims Account Relationship Team also takes a lead in implementing new AIG-wide strategic claims service programmes. All are senior claims professionals with many years experience; simply among our most capable personnel. With no assigned claims caseload, they are free to focus on client service delivery and ensuring that this culture is continually instilled into AIG's technical and day-to-day claims operations.
Bringing our claims organisation, the expertise and the data we have on claims to the front of the business.
Every AIG insurance policy we sell is underpinned by the award winning expertise of our claims teams.