Product recalls present real threats to retailers and manufacturers: loss of sales, customer confidence, hard-won retail shelf space, and supply contracts. Skilful handling of a recall can minimise damage demonstrating reliability and professionalism to wholesale and retail connections.
Accidental or unintentional contamination, impairment or mislabelling resulting from any stage from production to sale that could result in harm to users within 120 days of contact
Actual, alleged or threatened, intentional tampering with the product to make it harmful
Threats to tamper with a product in order to extort money
Food, drink, tobacco, cosmetics and pharmaceutical companies.
The policy covers costs to inspect, withdraw, or destroy the product incurred within 12 months after the recall, including:
Manufacturers of a wide range of finished goods.