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Strength and Capability

AIG employees are united throughout the world to be our clients’ most valued insurer and for us there’s no problem too large or too complex.  For instance our risk expertise and financial strength meant we could increase our per risk Property capacity up to $2.5bn, we insure some of the world greatest companies through our unmatched global network and over 20,000 businesses trust us with their evolving cyber risks.

What makes us stand out is our relentless pursuit of safety, business continuity and innovation to reduce the cost of risk for our clients. Please explore this page to learn more about how we protect our clients today, how we’re investing in data and technology to better protect them tomorrow, how the skill of our claims teams can help your business stay in business and some new digital tools to help our brokers unlock and deliver this value to clients.


Creative, Tailored Customer Experience

Spotlight On

Listening to our customers and brokers, global expertise and claims excellence:  these short “plain English” summaries highlight how some of our key products can help businesses today and why AIG is uniquely positioned to provide them.  Please feel free to download and share within your business or with your business clients. 

What's inside Directors' and Officers' Liability?

How our 'world-class' D&O protects businesses and their leaders

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Welcome to Multinational

How our world leading multinational capabilities can serve your multinational needs.

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What’s Inside Property Performance?

How AIG’s ground breaking Property Insurance can maximise your business continuity. LEARN MORE

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What’s Inside Casualty?

How our primary and excess casualty solutions respond to your needs as your business grows.

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What’s Inside CyberEdge?

How we can protect you after a cyber loss - and help stop one from happening in the first place.

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What’s Inside M&A?

How AIG’s Warranties and Indemnities insurance helps buyers and sellers through their M&A transactions.

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Multinational Programme of the Future

Talking to our clients, brokers and our own multinational teams highlights thought provoking prospects for the multinational programme of the future.  Take a look and then please take the survey to share your own views on what may, or may not, lie ahead!

What's Inside Lex-London?

Lex-London has the strength, commitment and ingenuity to address your risks today and tomorrow.

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Please note that all browsers may not support the full features of Adobe Acrobat PDFs. Please switch browsers or download and view in Acrobat to experience the interactive elements. 

 

Better Prepared for Tomorrow

As technology changes the world we live in, it presents new and exciting possibilities to reduce our clients overall costs of risk. Here are some of the ways that AIG is at the forefront of exploiting innovative technology to better serve our customers, from helping “smart clothing” and “smart buildings” work together to keep workers safe, to how using virtual reality is helping our loss-control engineers mitigate real-world risk. 

Wearable Technologies

AIG have made an exciting strategic start-up investment to harness wearable technology with artificial intelligence and building information modelling.  This is going to help our clients turn data-driven insights into actionable results, reduce injuries and improve operational efficiency. 

Big Data – Client Safety

AIG’s Client Centric Analytics looks for patterns in business’s loss history to turn it into actionable intelligence.  We use advanced analytics to pinpoint loss drivers, improve safety, and ultimately reduce the total cost of risk for businesses in multiple industrial sectors. 

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Poised to Take Off

Unmanned aircraft, or drones, are changing the way businesses are thinking about their operations and relationships with customers and we’re pioneering the use of them:  to help manage risks and help assess claims faster, safer and more accurately.

Virtual Reality

Through our partnership with Clemson University, the renowned research and engineering institution, AIG teams will be able to use virtual reality to simulate and mitigate a range of hazardous scenarios - from manufacturers with flammable liquids to faulty rooftops.

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The Internet of Things

By 2020 up to 50 billion “things” will be digitally connected with fantastic possibilities for service, safety and efficiency.  AIG is at the forefront of this, exploring and understanding the risks - so our clients can maximise the potential.

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Cyber Security

As our world becomes more connected, cyber-attacks can mean reputational damage, injury, and property damage as well as lost data.  We constantly monitor the cyber landscape so our clients have the knowledge, security, and consultative solutions to stay ahead of the cyber risk curve. 

Bring On Tomorrow

As the world round us evolves us at increasing technological rates, AIG are on the front foot, deeply involved in the journey as it’s happening so we can anticipate the direction, recognise the changing face of risk and help our clients be better prepared for tomorrow.

 

Reliable and Responsive Claims

Every AIG insurance policy we sell is underpinned by the award winning expertise of our claims teams:  standing by our clients, keeping their businesses on track before and after a loss - no matter how big or how small and no matter where in the world they might be.  The skill of our claims teams is admired and recognised throughout the industry.  We know that our customers have entrusted us with their risks and their losses – and that’s a responsibility we shoulder proudly. 

How we handle Casualty claims

Different kinds of Casualty claims need particular claims handling skills. By focussing the right AIG expert on the right kind of claim, we can make faster and more informed decisions for our customers - clients and brokers and deliver an outstanding Casualty claims service. 

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How we handle Property claims

Consistently putting our clients (and our clients’ cash flows) first, before and after a loss, is what differentiates our Property and Energy claims team. Our 50% payment promise and client workshops aimed at educating potential loss scenarios are just two examples of AIG offering an outstanding claims service. 

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How we handle Financial Lines claims

A Financial Lines claim can be a difficult and challenging experience for clients. By sharing our wealth of institutional knowledge, combined with a strong emphasis on fostering relationships with our clients and brokers, we can remove the uncertainty of the claims situation when it arises. 

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Please note that all browsers may not support the full features of Adobe Acrobat PDFs. Please switch browsers or download and view in Acrobat to experience the interactive elements.

 

Value Added Tools and Services

Digital tools for Brokers and Risk Managers

We’ve created 2 new apps for iPhones and Android phones with a wealth of video, podcast and presentational content to help our brokers and our clients around the many product and service benefits we have to offer. 

Please download them from the App Store or Google Play, and feel free to share with colleagues and clients.

 

 

AIG Sales Tools for brokers

This free app helps insurance brokers sell a range of commercial insurance products to their business clients. It includes short executive movies of the key sales themes, claims scenarios, “radio style” podcasts to share with clients.  All content is also provided in editable Word formats for brokers to cut and paste into their own client presentations, letters, websites etc.  LEARN MORE

AIG for Business - Beyond Insurance

Designed for businesses in all industrial sectors this free app delivers risk management, loss control and insurance insights in a clear and straightforward manner.  The app is free to download for smartphones and tablets and has been structured into four distinct areas to make the relevant services easily accessible.

What's New?

View our Latest Insights

For our latest insights on issues facing our customers and news about AIG, please visit our Insights Library.

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