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Claims First 

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the personal and proactive support you need to get you or your business back on your feet.

Not only will we help you when a claim occurs, but we will also help you mitigate potential claims in the first place. Through our global claims data, fraud trend analysis and expertise around new exposures, we help to reduce and manage your risks more effectively.

Bringing our claims organisation, the expertise and the data we have on claims to the front of the business.

Helping you avoid losses by sharing our market leading insights, data analytics and providing you with workshops to help you understand risks and how to avoid them. 
Click on the image for a PDF of the whole Claims First story
Proactive support tailored to get you back on your feet with speedy solutions for simple claims and expertise for complex claims, wherever you are in the world. 
Global network of specialist adjusters working in partnership with you, all empowered to make decisions to provide a swift claims resolution. 
25 + specialist claims teams which include Cyber, M&A, Aviation, Multinational and many others
300+ UK claims staff ready to assist our clients in the event of an incident.
9000+ Claims staff worldwide. We stand ready to serve our clients' claims wherever they are.
100% of UK loss adjusters are specialised to handle Liability, Financial Lines, Property and Special Risk claims. They all have the authority to resolve claims, making the decision process as fast as possible for your clients.
200+ countries and jurisdictions where we service claims.
20 years is the average experience our global claims staff have amassed in the insurance industry.
45+ UK major loss adjusters we have managing our largest losses.
A single dedicated loss adjuster assigned within 48 hours to manage your claim. Personally tailoring their approach to your clients' needs to own and resolve the claim.
700 global AIG engineers connected to support our claims universe. Industry experienced to apply lessons learned to help mitigate future claims.
500+ client workshops we ran globally in 2016. Workshops designed and built to focus on individual client exposures and facilitated by AIG experts with specific industry knowledge and insights.
£1.8bn - the total amount of claims paid in 2016.