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Important information for medical rehabilitation cases handled through AIG prior to 1 June 2019

Historically in the UK, AIG provided medical rehabilitation case management services directly through its own specialist in-house business unit.  Until 18 March 2019, these services were provided by AIG Medical Management Services (UK) Limited (“MMS”) and on that date (following an internal reorganization) provision of these services was transferred, along with all existing and historical files, to American International Group UK Limited (“AIG UK”).  From 1 June 2019, AIG UK outsourced provision of medical rehabilitation case management services to Corporé Limited, a specialist external provider. You can read more about Corporé here. This means that:

  • For active open cases, we wrote to all open cases in May 2019 requesting consent to transfer those files to Corporé.  If you:

    • provided consent, your file has been transferred to Corporé and you can contact them for any questions you have in relation to your treatment:

      Corporé Limited
      6th Floor
      1 Tithebarn Street
      Liverpool
      L2 2NZ

      Tel: 03330 063 677
      Email: info@corpore.co.uk
      Corporé’s data privacy statement can be accessed here

    • did not provide consent at the time, but would like to, you can request a copy of the relevant consent forms by emailing: mrtransfer@aig.com

    • do not wish to consent, you can select any alternative provider of your choice.  If you choose this option, your solicitor will be able to provide you with information on alternative case management provision.  Alternatively, you can go to Case Management Society UK (www.cmsuk.org/case-management/member-check) where information on alternative providers is available. Queries to the Case Management Society UK can be directed through: www.cmsuk.org/contact-us.  If you choose to select an alternative provider, you will need to advise them that funding for your treatment is provided by AIG and we will require a copy of your signed consent for them to act prior to sending them your existing file.  If we do not hear anything from you, your file will be stored by AIG UK in accordance with the relevant retention periods in the same way as described below for historic cases.
       
  • For historic cases managed through MMS or AIG UK and which had been closed by 1 June 2019, no transfer of your file to Corporé has been made and AIG UK is the data controller of your file.  Details about how AIG collect, use and disclose personal information and your rights (including how to access your personal information) can be found at https://www.aig.co.uk/privacy-policy. You may request a copy by writing to: Data Protection Officer, American International Group UK Limited, The AIG Building, 58 Fenchurch Street, London EC3M 4AB or by email at: dataprotectionofficer.uk@aig.com.

Medical and Vocational Case Management

Effective medical case management means implementing the best possible rehabilitation programme for the sick and injured. Corporé have successfully assisted thousands of people to realise recovery and return to work.

Corporé operate nationally and independently, providing a variety of services to a range of insurers, solicitors and third party administrators.

Corporé provide a strong, co-ordinated approach to assist people’s recovery and meet their long term and short term requirements, which are based on an appreciation of the needs and objectives of all parties associated with the rehabilitation process.