COVID-19: Coronavirus Update

As the COVID-19 pandemic continues to evolve, AIG remains focused on protecting the health and safety of our colleagues and those around us, as well as continuing to serve clients, policyholders, business partners and other stakeholders.

AIG is open for business. The company has activated its Business Continuity Plans and colleagues across our General Insurance and Life & Retirement businesses remain available to help meet the needs of clients and other business partners with both in-force and new business. Our call centers also remain accessible to provide support and information.

Helping individuals, businesses and communities prepare for times of uncertainty is at the heart of what we do. We are closely monitoring this evolving situation and will continue to provide updates.

Please return to this page for our latest updates


Supporting our customers in times of uncertainty is at the heart of what we do.

Customers who are currently experiencing financial hardship due to Covid-19 are encouraged to contact AIG to discuss their circumstances. Depending on those circumstances, we will discuss level of cover, premiums and / or fees. 

In line with the FCA guidance ‘Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms’, eligible customers will be able to ask for help from 18 May until further notice.

To find out more, please contact our Service Centres:

Commercial SME policyholders: AIG Birmingham Service Centre tel 0121 236 9471

Individual policyholders: AIG Croydon Service Centre tel 020 8681 2556


Coronavirus outbreak update

See latest Travel Guard Health Advisory information


Motor Repairs – Service Update

Impact on motor claims & vehicle repair services


FCA's High Court case

The FCA's High Court case about business interruption insurance