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Contact Us

The UK head office of AIG Europe Limited is based at

The AIG Building
58 Fenchurch Street
London EC3M 4AB

Tel:  +44(0)20 7954 7000
Fax: +44(0)20 7954 7001

Feedback and Complaints

At AIG we believe that you deserve to be treated in a courteous, fair and prompt manner.  Our goal is to provide an excellent service to all of our customers.

If there is ever an occasion when you feel let down then please let us know immediately as we really value your feedback. AIG takes all customer complaints seriously.  In the first instance you can share your concerns with the department you have been dealing with. They will aim to resolve the situation immediately and will be happy to call you straight back if you are worried about the cost of calling.


More about Feedback and Complaints >

Our UK Branches

London
The AIG Building
58 Fenchurch Street
London, EC3M 4AB
Telephone: 020 7954 7000
Fax: 020 7954 7001

Belfast 
Forsyth House 
Cromac Square 
Belfast, BT2 8LA
Telephone: 028 90 511310
Fax: 0141 303 4441

Birmingham
Embassy House, 60 Church Street
Birmingham, B3 2DJ
Telephone: 0121 236 9471
Fax: 0121 233 3597

Chesterfield
Motor Fleet Claims only
Millennium Way
Chesterfield, S41 8ND
Telephone: 0844 477 6544
Fax: 0844 477 6545

Croydon
The AIG Building
2-8 Altyre Road, Croydon,
Surrey, CR9 2LG
Telephone: 020 8681 2556
Fax: 020 8680 7212

Glasgow
Centenary House
69 Wellington Street
Glasgow, G2 6HJ
Telephone: 0141 303 4400
Fax: 0141 303 4441

Leeds
5th Floor, Gallery House 
123-131 The Headrow
Leeds, LS1 5RD
Telephone: 0113 242 1177
Fax: 0113 242 1746

Manchester
4th floor
201 Deansgate
Manchester, M3 3NW
Telephone: 0161 832 8521
Fax: 0161 832 0149

Accident and Health

We’re here to help

 

Got a query? You can find the answers to the most frequently asked questions here.

 

Alternatively our friendly team are on hand to answer any other questions you might have.

Simply select the service you’re looking for below...

 

Make a Claim

 

Give us a call

CANCER COVER

0800 197 4225

 

HEART ATTACK & STROKE COVER

0800 316 6225

PERSONAL ACCIDENT

0800 316 8926

 

OVER 50’S PERSONAL ACCIDENT

0800 980 4317

Opening hours: Monday to Friday 8:00am – 6:30pm

All calls may be monitored or recorded for quality & training purposes.

 

Or write to us

POSTAL ADDRESS

AIG Europe Ltd

The AIG Building

2 - 8 Altyre Road

Croydon, CR9 2LG

EMAIL US

AIGDirect.Queries@aig.com

Please note: we can also send you information on our products by post.

Complaints

 

We’re committed to providing you with a first class service at all times, however, we recognise that occasionally you may be unhappy with some aspect of this service.

If you are not satisfied with the service you have received you should contact one of the following...

IF YOUR COMPLAINT IS ABOUT A CLAIM:

Claims Manager, AIG Direct, Norfolk House,

Wellesley Road, Croydon, CR0 1LH.

Telephone: 020 8662 8101

 

Please quote your claim and policy number.

IF YOUR COMPLAINT IS ABOUT SOMETHING ELSE:

Customer Support Manager, AIG Direct, Norfolk House,

Wellesley Road, Croydon, CR0 1LH.

Telephone: 020 8662 8100

 

Please quote your policy number.

All calls may be monitored or recorded for quality & training purposes.