Motor Fleets

Motor Fleet claims may be reported 24 Hours a day, 7 days a week via our Report Line number.

Personal Accident Claims

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

If you are a customer who has purchased a PAX Personal Accident Plan. Please complete and return the REPORT FORM HERE    

Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.

Fatal Accident Claims

All claims for: Personal Accident Cover & Over 50’s Accident Cover.

To claim, simply contact us as soon as possible after the accident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

Important Information.
Sections 1, 2, 3, & 5 of the claim form should be completed by you and Section 4 should be completed by either your GP or the medical consultant. We do not pay any fees charged by your GP or consultant for their completion of the form.
If we need to obtain further medical evidence we’ll always let you know who we have written to and will keep you regularly updated on the progress of your claim. The cost of any additional reports we require will be paid by us.
Please provide a copy of either the interim or final death certificate with the completed report form.

Cancer Cover Claims

All claims for: All Cancer Cover, Female Cancer Cover & Male Cancer Cover.

To claim, simply contact us as soon as possible after diagnosis by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

Heart Attack and Stroke Cover Claims

All claims for: Heart Attack & Stroke Cover

To claim, simply contact us as soon as possible after the incident by either calling or downloading a claim form. Completed claim forms may be returned to aigdirect.claims@aig.com

Lifeline Plus

If you need emergency assistance call +44 (0)1273 552 922

Making an insurance claim should be straight forward and stress free – here are some simple steps to follow when making a claim:

• Inform the insurance contact for your organisation
  
  
• Call our claims team on +44 (0) 345 603 9892
  
  
• You can also notify your claim online – either by logging into the Travel Assist website (click orange button) and then selecting the ‘File a Claim’ option; or you can access the easy- to-use claims tool available in our mobile app.
  
  To download the app, go to the Apple App Store or Android Play Store from your smartphone and search ‘AIG Business Travel App’. Please note you will need your employer’s business travel policy number to register for these tools.
  
  
• Or download, complete and return one of our claims forms (as below)
  
  Loss of and Damage to Property
  Personal Accident and Sickness
  Cancellation / Curtailment
  Medical Expenses
  Medical Certificate
  Fatal Accident
  
  
• If you have a baggage claim please contact our Concierge Service on +44 (0) 344 892 0319.  This type of claim can usually be settled quickly over the phone
  
  
• If you are completing a form ensure that you attach the required documentation. We will need the following:
  
  • Evidence of your trip - travel tickets or itineraries or similar
  • Confirmation of the incident - official reports or third party correspondence
  • Details of the financial impact - receipts, cancellation invoices, replacement quotes or similar
    
    
• Then send all documentation to us by email, post or fax:
  
  
  • claimsuk@aig.com
    
    
  • A&H Claims, American International Group UK Limited
    The AIG Building
    2-8 Altyre Road
    Croydon
    Surrey
    CR9 2LG
    
    
  • Fax: 020 8253 7569
    
    
• We will then send you confirmation that we have received your correspondence and provide you with a case reference number
  
  
• If you do not hear from us within 10 working days of sending us your documentation then please contact us again

Private Clients

Home, Motor, Yacht and Collections claims please call us.

Alternatively, please submit written notification through to pcgclaims@aig.com

Liabilities

For Employers and Public Liability notifications please call us.

Alternatively please complete and return the report form to claimsuk@aig.com

Property

Property claims may be reported 24 Hours a day, 7 days a week via our Report Line number.

Alternatively please complete and return the report form to PropertyExpressClaims@aig.com

Financial Lines

To submit a claim for Financial Lines please email the notification through to -

For a Directors & Officers notification – claims.do@aig.com
For a Crime notification – claims.crime@aig.com
For a Professional Indemnity notification – claims.PI@aig.com
For a Financial Institution notification – claims.FI@aig.com

Please note. If you have a ‘Lexington’ Policy then please send all notifications through to LexLondon-Newadvice@AIG.com

PrivateEdge

To submit a PrivateEdge claim please email us.

Crisis Containment

To submit a Crisis Containment claim please call our Crisis Centre Hotline.

If requested by our hotline, please forward a detailed written notice to:

Major Loss Casualty Claims Manager
American International Group UK Limited
58 Fenchurch St
London
EC3M 4AB

Legal Expenses

To submit a Legal Expenses claim or to request legal advice, please call our Legal Helpline.