Skip Navigation?

There are good reasons to consider Group Personal Accident and Business Travel insurance from AIG

Serious injury and accident help

Our claims teams handle thousands of injury payments a year – for everything from temporary to life changing conditions. We’ll confirm cover and settlement as quickly as possible. Once confirmed, we will start to make payments within 24 hours by either bank transfer or cheque to help the business’s people back on the road to recovery as soon as we can.

Have a safe trip

Our global assistance company, AIG Travel, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going. Whether that’s concierge services, help in locating lost luggage or travel security training in preparation for an upcoming trip - we’re on hand 24/7 to help.

If you run into trouble

Your people are in safe hands even if their trip takes a turn for the worst. Whether that’s support on the ground, medical help or evacuation to get out quickly, we provide the essential expertise and crisis response capabilities (see our Crisis Plus extension upgrade). And our concierge claims service aims to pay baggage and money claims in under 15 minutes over the phone.

"We've got your back" tools

We’re always looking to improve. Our Travel Assistance app now includes a check-in feature to notify selected contacts that they’ve arrived safely plus a claim notification tool. Our Virtual Medical Care service provides employees (and their immediate families) with GP Consultations and Expert Case Management should they need it. We can even help clients protect their reputation in the event of a crisis or bad publicity.

Lifeline Plus

Watch this short video for an introduction to the cover, assistance and tools Lifeline Plus provides clients.

Who is it For?

Lifeline Plus is designed for businesses of all shapes and sizes in all industrial sectors. From small businesses with a handful of employees up to multinationals with thousands of travelling employees.

Product Highlights

  • Death benefits
  • Loss of limbs
  • Loss of eyes, speech and hearing
  • Permanent disability
  • Temporary disability
  • Cosmetic reconstruction
  • Recovery support
  • Role retraining
  • Lifesaver benefit
  • 24/7 travel assistance
  • Concierge service
  • Pre-crisis consultancy
  • Security and safety advisories, global risk analysis
  • 24/7 travel and security alerts
  • Flight, hotel and rental vehicle re-bookings
  • Cash transfer assistance
  • Telephone interpretation assistance
  • Message relay to family, friends or business associates
  • Embassy or consulate referral
  • Security awareness training
  • Country reports and city guides
  • Translation tools and resources
  • Medical and emergency travel expenses, rescue and assistance
  • Legal liabilities and expenses
  • Money, baggage, personal property
  • Cancellation, curtailment, disruption, replacement and delay of travel
  • Vehicle rental
  • Kidnap, extortion and detention
  • Political and natural disaster evacuation
  • Crisis consultancy
  • Inpatient hospital admission and monitoring
  • In and outpatient case management
  • Outpatient expense guarantee and payment
  • Compassionate visit and family travel assistance
  • Dispatch of medication and equipment
  • Emergency return travel arrangements
  • Lost baggage search/stolen luggage replacement assistance
  • Lost passport/travel documents assistance
  • Travel Assistance app: quick-call help button, geo-fenced check-in tool, claim notification, GPS enabled medical provider finder, medical translation and drug brand equivalency tools, country and city reports, security alerts and online training modules
  • MyLifeline assistance website
  • HR resource hub
  • Virtual assistance card
  • Virtual Medical Care with GP Consultation and Expert Case Management
  • Crisis consultants to help handle negative media coverage

What's Inside Lifeline Plus

Our What's Inside interactive brochure will help you understand the cover and services included in a Lifeline Plus policy.


Travel Assistance App

Employees can access many of our travel, security and assistance services directly on their mobile phones, via the AIG Travel Assistance App. To download the app onto an iPhone or Android device, visit the App store or Google play. Employees will need their Lifeline Plus policy number to register.

Travel Assistance Website

Through our Travel Assistance Website employees can access in-depth travel, health and security information -

Watch our video to learn more about out travel assistance resources and capabilities.   

HR Manager Hub

We’ve introduced a dedicated website designed to support HR Managers at organisations with an AIG Lifeline Plus policy.

Within this site, HR Managers will find a range of documents that will help them to inform their people about the tools, resources and benefits available to them under Lifeline Plus. Ranging from pre-written staff emails through to app download guides, we’ve assembled helpful templates that will assist in bringing the policy to life for staff.  


For Brokers

More for brokers in AIG Sales Tools

Lifeline Plus

See Sales Themes, Target Market, Cover,
Claims Advantages & helpful tools & resources

Learn more

Get Sales Tools as an app

AIG Sales Tools is available in the App Store and in Google Play for this product & more!

Download today