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Overview

A Multinational Foundation

Whether you operate in two countries or 200, companies can benefit from a trusted partner who can provide customised and seamless multinational solutions, including vast global knowledge of local markets, practices, regulations, tax concerns, exposures, and coverage requirements.     

Global Claims Excellence

With 9,000 claims staff globally and a robust network of partners, wherever in the world you have a loss we will be able to get an experienced claims professional to you to service that loss. Our dedicated multinational regional managers ensure superior claims service across your operations worldwide

Partnering in a world of risk and opportunities

The world is growing every day, and so are the risks. When you choose AIG, you are partnering with an ally recognised for its innovative approach across the risk spectrum. This means we can respond to our multinational clients' risk transfer and risk retention needs, no matter how big or complex they might be, and we will grow with them as their exposures shift around the world.

Multinational Tools and Processes

Our network expertise and experience is embedded in a range of tools and processes to give multinational clients certainty and real-time visibility of their global program and claims activity. This is backed by our analysis of key markets, global risk trends, and insights into clients’ customised programs design to help them optimise their multinational insurance protection.

Reshaping the way multinational business is conducted is essential for your contract and claims certainty needs. Our proactive process management identifies any clients concerns and servicing requirements well before inception and renewal ensuring efficient program implementation, regulatory compliance, contract certainty and smooth claims handling with no gaps in local policy coverage.

Our investment in technology and people ensures globally consistent and seamless service wherever you are in the world: the same processes, performance standards, contract certainty and regulatory compliance.

One Globe - Many Solutions

No matter where you are in the world, you need to know that you can rely on global expertise with locally tailored solutions. Multinational brokers and clients choose AIG for our broad industry expertise and servicing of multinational programs no matter how complex the requirements. And, as global regulations and local markets continuously evolve, you can count on us to keep abreast of and respond rapidly to regulatory changes that affect our clients. Going beyond conventional insurance, you have access to a range of cutting edge risk management services to mitigate risk throughout the world, including:   

Loss Control Engineering

Clients have a single AIG global property engineering contact to ensure their operations in different countries get the right technical resource locally. We provide state-of-art business solutions backed by robust tracking and benchmarking systems to help loss prevention strategies across global operations.  

Catastrophe Modelling

You might benefit from access to our extensive global engineering and analytics capabilities to help identify and manage your catastrophe exposures worldwide. Analytics provide actionable insights to inform your global risk management decisions and business continuity planning.  

RiskTool Advantage

RiskTool Advantage is a suite of over 100 employee health and safety video courses that educate your staff, test their understanding and reduce the likelihood of accidents in the workplace and on the road. Employees can undertake the training at any time and place, increasing participation, reducing training costs, and providing an audit trail for health and safety compliance purposes.

Product Liability Service

Suitable for clients that design, manufacture or distribute products, the Product Liability Service helps you educate staff at all levels about the full extent of your businesses' product liability exposures. It details prevention and mitigation strategies and tests staff understanding to minimise risk.  

Cyber Loss Control

Spiraling cyber risks are top of mind in the C-Suite of companies today and having world class security is paramount for reducing your associated cyber risks. AIG's wide range of cyber loss prevention services can help you reinforce defences against one of the most unpredictable cross-border threats facing global businesses today. 

Multinational Claims Case Studies

Our mulitnational client's French subsidiary was accused of unfair competition by a new business founded by its former director. It was alleged that our client hindered the new business and its ability to compete by spreading, rumours, including poor quality products and embezzlement. Our client's D&O policy in France excluded unfair competition (which is the local market practice), but our master policy was designed to ensure consistency of coverage across the multinational's organisation, covered the allegations and allowed our expert Financial Lines claims team to mount a full defense of the slander claim on behalf of our client.

With severe impending flooding in Queensland, affecting an area the size of France and Germany combined, we had several multinational clients with potential exposures in the region. Our claims and risk engineering experts were immediately on the scene to help our clients establish what dangers they were in and what preventative measures could be quickly taken to reduce their exposures.

Ater heavy rain and flooding, large areas of our multinational client's hotel were left covered in mud and silt containing raw sewage. Speed was essential and due to pre-loss claims planning, we were able to arrange the rapid deployment of a specialist damage management company, and our client's hotel was completely cleaned, sanitised, restored and reopened before any other in the area. This allowed our client to minimise downtime and capitalise on the increased business following this catastrophic event.

"In the event of a major Property Damage claim we will confirm coverage as quickly as possible and advance our policyholders up to 50% of an agreed loss estimate within 7 days for property damage, repairs, clean-up costs, and extra expense."

A major fire at our multinational client's industrial warehouse spread through multiple floors causing substantial fire and smoke damage to buildings and stock. Our claims adjuster was on-site within 24 hours, established liability immediately and we were able to make a £5m advance payment within 7 days that was greatly welcomed by the client and broker.

The huge earthquake, tsunami and nuclear damage unleashed Japan's biggest crisis since the war, killing thousands, wreaking widespread damage and destruction on homes and businesses. Our claims teams delivered tons of emergency supplies of food, water and petrol to locations throughout the region by truck, courier and private jet. Geographic Information Systems helped allocate claims resources where it was needed most and claims staff in the field were equipped with iPads to make the claims process as fast as possible.

One of our multinational clients claimed for damage to a promotional sports car in Bulgaria. Crash damage meant it was inoperable and marooned in Bulgaria. An expert inspection of the car was critical, but no experts were available locally. Shipping the car to Italy for inspection was not an option because of customs issues and tax implications, but the situation presented us with no difficulties; using our worldwide network we located the right specialist in Greece, who we flew to Bulgaria to inspect the vehicle.

Contact Us

To find out more about how AIG’s multinational capabilities can help you contact our multinational regional leadership team:

Americas: Brian.McNamara@aig.com

Asia Pacific: Tony.McHarg@aig.com

Europe, Middle East and Africa: Nuno.Antunes@aig.com

 
 

Information for Brokers

Multinational Playbook

Build successful partnerships and unlock opportunities across the world. Explore this broker sales tool to learn about all the ways AIG can create value for your multinational clients.

View the Multinational Playbook