We've got your back.
Lifeline Plus protects a business’s people after serious work related injuries & against a host of travel emergencies while they’re away on business.
The global cover and services we provide, designed to keep employees informed and as safe as possible, continue to get wider and stronger in order to meet evolving risks.
See below for a summary of the insurance protection and range of services that Lifeline Plus has to offer.
Serious Injury and Accident Help
Loss of limbs
Loss of eyes, speech and hearing
Have a Safe Trip
24/7 travel assistance
Security and safety advisories, global risk analysis
24/7 travel and security alerts
Flight, hotel and rental vehicle re-bookings
Cash transfer assistance
Telephone interpretation assistance
Message relay to family, friends or business associates
Embassy or consulate referral
Security awareness training
Country reports and city guides
Translation tools and resources
If You Run Into Trouble
Medical and emergency travel expenses, rescue and assistance
Legal liabilities and expenses
Money, baggage, personal property
Cancellation, curtailment, disruption, replacement and delay of travel
Kidnap, extortion and detention
Political and natural disaster evacuation
Inpatient hospital admission and monitoring
In and outpatient case management
Outpatient expense guarantee and payment
Compassionate visit and family travel assistance
Dispatch of medication and equipment
Emergency return travel arrangements
Lost baggage search/stolen luggage replacement assistance
Lost passport/travel documents assistance
Our claims teams handle thousands of injury payments a year – for everything from temporary to life changing conditions. We’ll confirm cover and settlement as quickly as possible. Once confirmed, we will start to make payments within 24 hours by either bank transfer or cheque to help the business’s people back on the road to recovery as soon as we can.
Our global assistance company, AIG Travel, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going. Whether that’s concierge services, help in locating lost luggage or travel security training in preparation for an upcoming trip - we’re on hand 24/7 to help.
Your people are in safe hands even if their trip takes a turn for the worst. Whether that’s support on the ground, medical help or evacuation to get out quickly, we provide the essential expertise and crisis response capabilities (see our Crisis Plus extension upgrade). And our concierge claims service aims to pay baggage and money claims in under 15 minutes over the phone.
We’re always looking to improve. Our Travel Assistance app now includes a check-in feature to notify selected contacts that they’ve arrived safely plus a claim notification tool. Our Virtual Medical Care service provides employees (and their immediate families) with GP Consultations and Expert Case Management should they need it. We can even help clients protect their reputation in the event of a crisis or bad publicity.
Employees can access many of our travel, security and assistance services directly on their mobile phones, via the AIG Travel Assistance App. To download the app onto an iPhone or Android device, visit the App store or Google play. Employees will need their Lifeline Plus policy number to register.
We’ve introduced a dedicated website designed to support HR Managers at organisations with an AIG Lifeline Plus policy.
HR Managers will find documents that will help them to inform their people about the tools, resources and benefits available to them under Lifeline Plus. Ranging from pre-written staff emails through to app download guides, we’ve assembled helpful templates that will assist in bringing the policy to life for staff.