Lifeline Plus

Security, Travel and other assistance services provided by your employer's Lifeline Plus policy.

Lifeline Plus, Group Personal Accident & Business Travel + Crisis Insurance

We've got your back.

Lifeline Plus protects a business’s people after serious work related injuries & against a host of travel emergencies while they’re away on business.

The global cover and services we provide, designed to  keep employees informed and as safe as possible, continue to get wider and stronger in order to meet evolving risks.

Watch this short video for an introduction to the cover, assistance and tools Lifeline Plus provides.

Through our Travel Assistance Website employees can access in-depth travel, health and security information -

Watch our video to learn more about our travel assistance resources and capabilities.  

Who is it for?

UK businesses of all sizes in all sectors.  

See our Risk Appetite

Product Details

Evolving Client Protection

  • Travel Assistance app: quick-call help button, geo-fenced check-in tool, claim notification, GPS enabled medical provider finder, medical translation and drug brand equivalency tools, country and city reports, security alerts and online training modules
  • MyLifeline assistance website
  • HR resource hub
  • Virtual assistance card
  • Virtual Medical Care with GP Consultation and Expert Case Management
  • Crisis consultants to help handle negative media coverage

See below for a summary of the insurance protection and range of services that Lifeline Plus has to offer.

Lifeline Plus GPA & Travel

Serious Injury and Accident Help

Death benefits

Loss of limbs

Loss of eyes, speech and hearing

Permanent disability

Temporary disability

Cosmetic reconstruction

Recovery support

Role retraining

Lifesaver benefit

Have a Safe Trip

24/7 travel assistance

Concierge service

Pre-crisis consultancy

Security and safety advisories, global risk analysis

24/7 travel and security alerts

Flight, hotel and rental vehicle re-bookings

Cash transfer assistance

Telephone interpretation assistance

Message relay to family, friends or business associates

Embassy or consulate referral

Security awareness training

Country reports and city guides

Translation tools and resources

If You Run Into Trouble

Medical and emergency travel expenses, rescue and assistance

Legal liabilities and expenses

Money, baggage, personal property

Cancellation, curtailment, disruption, replacement and delay of travel

Vehicle rental

Kidnap, extortion and detention

Political and natural disaster evacuation

Crisis consultancy

Inpatient hospital admission and monitoring

In and outpatient case management

Outpatient expense guarantee and payment

Compassionate visit and family travel assistance

Dispatch of medication and equipment

Emergency return travel arrangements

Lost baggage search/stolen luggage replacement assistance

Lost passport/travel documents assistance

What's Inside Lifeline Plus

Our brochure will help you understand the cover and services included in a Lifeline Plus policy.

View the brochure

Why choose Lifeline Plus from AIG?

Serious injury & accident claims

Our claims teams handle thousands of injury payments a year – for everything from temporary to life changing conditions. We’ll confirm cover and settlement as quickly as possible. Once confirmed, we will start to make payments within 24 hours by either bank transfer or cheque to help the business’s people back on the road to recovery as soon as we can.

Have a safe trip

Our global assistance company, AIG Travel, provides a wealth of services to help keep travelling employees comfortable, informed and safe wherever they’re going. Whether that’s concierge services, help in locating lost luggage or travel security training in preparation for an upcoming trip - we’re on hand 24/7 to help.

If you run into trouble

Your people are in safe hands even if their trip takes a turn for the worst. Whether that’s support on the ground, medical help or evacuation to get out quickly, we provide the essential expertise and crisis response capabilities (see our Crisis Plus extension upgrade). And our concierge claims service aims to pay baggage and money claims in under 15 minutes over the phone.

"We've got your back" tools

We’re always looking to improve. Our Travel Assistance app now includes a check-in feature to notify selected contacts that they’ve arrived safely plus a claim notification tool. Our Virtual Medical Care service provides employees (and their immediate families) with GP Consultations and Expert Case Management should they need it. We can even help clients protect their reputation in the event of a crisis or bad publicity.

Travel Assistance App

Employees can access many of our travel, security and assistance services directly on their mobile phones, via the AIG Travel Assistance App. To download the app onto an iPhone or Android device, visit the App store or Google play. Employees will need their Lifeline Plus policy number to register.


HR Manager Hub

We’ve introduced a dedicated website designed to support HR Managers at organisations with an AIG Lifeline Plus policy.

HR Managers will find documents that will help them to inform their people about the tools, resources and benefits available to them under Lifeline Plus. Ranging from pre-written staff emails through to app download guides, we’ve assembled helpful templates that will assist in bringing the policy to life for staff.

Claims excellence

Help when it matters most

Related Documents

Get Lifeline Plus documents

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