Claims Centre

  • AIG - Claims Excellence Awards 2014 Winner
    AIG wins Excellence Award for transforming
    our claims organisations to better meet our customers needs.
  • 2013 The Claims Awards winner - Innovation of the Year 
    AIG wins 2013 POST Claims Award - Innovation of the Year. Learn more >
Do you want to make a claim?
  • Making a Claim - img

    Claims contact details for AIG in the UK Individuals' and Business' insurance policies.

    Make a Claim now >  

UK Claims Snapshot
  • Monthly Payments
    £112 million

    Average Monthly Payments (12 month rolling)
    £97 million 

    (Preliminary figures for June 2015)
Welcome to the Claims Centre

The claims operation that underpins every AIG insurance policy is one of our greatest strengths.
We pride ourselves on the skills and expertise of our claims teams and on their imaginative approach to the development and delivery of claims services. We know that when our customers experience a loss, it's not just about insurance. Effective claim support is often more than simply writing a cheque - it's about working with the customer to identify the best solution in a timely manner.

Our customers have entrusted their risks to us and it’s a responsibility we shoulder proudly.

Civil Litigation Reforms update

In 2009 with the support of the Ministry of Justice, Lord Justice Jackson was asked to conduct a wide ranging review into civil costs and make recommendations in order to promote access to justice at proportionate cost.

How has AIG responded? >

Claims Charter
Claims Webcast - img 

Claims Charter 

Watch a short webcast about our Claims Charter

Download our Claims Charter >

  • Your commercial lines Claims Account Relationship Team
  • We pride ourselves on the quality of our claims teams and their ability to deliver service that our clients expect and can rely upon. Our Claims Account Relationship Team helps AIG to stay close to our commercial clients.

    The team facilitates action, provides advice and assistance to ensure that our clients receive the comprehensive claims service offered by AIG.

    Their main roles and responsibilities are as follows:

    - Work with our claims teams across all lines and regions
    - Global network, to ensure consistency of service
    - Act as a conduit between AIG companies, clients and brokers
    - Maintain open communication with clients and brokers throughout the year
    - Develop and execute bespoke account claims strategy for major clients 
    - Provide claims focal point for clients and brokers 
    - Address and resolve claims servicing issues
    Beyond this, the Claims Account Relationship Team also takes a lead in implementing new AIG-wide strategic claims service programmes. All are senior claims professionals with many years experience; simply among our most capable personnel. With no assigned claims caseload, they are free to focus on client service delivery and ensuring that this culture is continually instilled into AIG's technical and day-to-day claims operations.

    Meet your Claims Account Relationship Team
  • Useful Contacts
  • If your question relates to a specific current claim, please contact your assigned claim adjuster using the details confirmed to you as part of the first notice of loss process.

    If you have a more general claims related query or need help in submitting claims to AIG please contact the Claims Account Relationship team.

    For other contacts please see our Useful Contacts page >
  • Investing in our claims service
  • We’re investing in our claims service to ensure you’ll get the best expert support, at the time of the claim, whatever the claim.

    Centres of excellence in the UK and Ireland provide support from dedicated claims experts, by product line and claim severity. Each claim is dealt with by an adjuster with the most appropriate type of expertise. We’re also adding more people to our team so specialists working on our larger and complex claims will have more time to develop stronger, proactive partnerships with you; while adjusters working on more straightforward claims can provide a faster service.

    Read more about how we're investing in claims >
  • Suspicious Claims
  • Here at AIG, we have a Specialist Investigation Unit that acts as an advisory service to claims handlers dealing with cases where suspicious activity becomes a concern.

    Don’t subsidise the insurance
    fraudsters – Call the Cheatline
    0800 328 2550
  • How to make a Complaint
  • Should you wish to complain regarding any aspect of your claim, we will address your comments seriously, carrying out the appropriate investigation and providing you with a timely response.

    Please click here for a copy of the AIG Complaints Procedure.
    Online form:Click here
    Call:+44 (0)20 8649 6666
    Post:Customer Relations Unit
    AIG Europe Limited
    2-8 Altyre Road
    CR9 2LG