The claims operation that underpins every AIG insurance policy is one of our greatest strengths.
We pride ourselves on the skills and expertise of our claims teams and on their imaginative approach to the development and delivery of claims services. We know that when our customers experience a loss, it's not just about insurance. Effective claim support is often more than simply writing a cheque - it's about working with the customer to identify the best solution in a timely manner.
Our customers have entrusted their risks to us and it’s a responsibility we shoulder proudly.
In 2009 with the support of the Ministry of Justice, Lord Justice Jackson was asked to conduct a wide ranging review into civil costs and make recommendations in order to promote access to justice at proportionate cost.
How has AIG responded? >
Watch a short webcast about our Claims Charter